Case Studies

Retail Industry — Enterprise BI Reporting Ecosystem

Organisation-wide reporting overhaul replacing manual Excel reporting with a fully automated, role-secured BI ecosystem.

Real Estate (CRM) — Business Visibility Dashboard Suite

CRM-based reporting suites transforming fragmented Dataverse data into polished, decision-ready dashboards.

Real Estate CRM: Agent Performance & Activity Analytics Suite

Healthcare Provider Report - One Report, Every Department's Truth

A 4-page Power BI report unifying revenue, patient demographics, doctor performance, and hospital operations.

Clinical Report - Every Patient, One Click Away

Patient and doctor profile pages in Power BI, plus surgery monitoring and a full clinical billing summary.

Hospital Admission Analysis - Untangling Encounters, Admissions & Procedures

Power BI report separating hospital encounters, admissions, readmissions, and procedures into clear, trusted KPIs.

MyGym Fitness Membership Analysis

A 7-page Power BI report tracking MyGym's membership types, pricing, locations, services, and usage patterns.

HR Analytics Report - Connecting the Dots Between Hires, Pay & Exits

Power BI workforce report covering headcount, salary, hiring, terminations, payroll, and trend comparisons.

Company Marketing & Sales Performance Report

Marketing-to-sales funnel in Power BI with a custom HTML funnel visual and advanced time-intelligence comparison.

Sport Injury Analysis Report

Power BI injury report featuring a custom clickable body-map visual plus cause, treatment, and team analysis.

Marathon Report - Every Runner's Story, One Card Away

Interactive Power BI marathon report with clickable category KPIs and a shareable athlete performance card.

Kenya Bank: Microsoft Copilot Chat & Voice Agent (IVR)

A Kenyan bank's tier-1 customer support ran entirely through a legacy IVR menu tree and human chat agents. Customers waited on hold for routine account questions, the desk was closed outside business hours, and every simple balance check or transaction lookup consumed an agent's time that could have gone to complex cases.

Axiom — Hierarchical Drill-Down Analytics Platform

Top-to-bottom drill-through analytics solution that reduced time-to-insight for business stakeholders.