Get help with Time Intelligence Visual — installation, licensing, or anything else.
The fastest way to get help. I personally read and respond to every message — usually within 24 hours.
dev@vizhawk.com →Response time: Usually within 24–48 business hours.
To help me resolve your issue faster, please include:
Visual won't import / security warning
Ask your Power BI tenant admin to enable "custom visuals from files" in the Admin Portal → Tenant Settings.
Chart shows no data
Confirm both Date and Values field wells are populated, and that Year/Quarter/Month filters aren't set to a combination with no matching rows.
Comparisons look off after filtering
This is usually expected positional-comparison behavior. See the Comparison Modes section of the documentation.
Performance is slow
Disable animation in the Format pane and consider pre-aggregating datasets larger than ~50,000 rows.
No license required, unlimited client reports. Need a custom arrangement? Email us — we're flexible for agencies and larger teams.
The Time Intelligence Visual is fully free, if in the future it is licenced, then it will be refundable within 30 days of purchase. Email us with your order number and we'll process your refund promptly.
Email support: within 24 hours, Monday–Saturday (IST). Priority support included with Team and Enterprise tiers.